On June 16, at 12 am Eastern time, Biomet will assume responsibility for servicing your account. Until that time, DePuy will continue to service your account.

2. I currently use Biomet trauma products. Will these still be available?

Biomet currently intends to continue offering the trauma products that were available prior to the acquisition. As with all products we offer, ongoing surgeon acceptance will determine whether it makes sense to continue offering these products over the longer term.

3. Will I continue to work with my same sales representative?

In many cases, surgeons and hospitals will not see a change in representation. As part of the transaction agreement, DePuy offered Biomet the opportunity to recruit experienced sales representatives who specialize in trauma products. Biomet diligently attempted to keep as many of those representatives as possible. In all cases, Biomet distributors attempted to place the best-qualified trauma sales representative in each geography.
If you are to receive service from a new representative, rest assured that Biomet is committed to providing the same high level of service to which you have become accustomed. Our commitment to you is no disruption in your service, supply, or quality.
Additionally, Biomet's internal team will continue to support you and your sales representatives.
Biomet intends to make significant investments to build our trauma business, and to ensure ongoing responsiveness to you and your patients.

4. How will I find out if I have a new representative?

You will be contacted by your local Biomet representative or other authorized Distributor representative. If at any time you have any questions or require additional information, Biomet Customer Service will be prepared to help direct you to your Distributor contact for help in providing service as needed. Biomet Customer Service can be reached at 800-348-9500. You may find contact information for your local distributor by visiting the "Contact Us" tab at www.biomet.com/traumatransition.

5. How can I learn about the new products and product training opportunities?

You may contact your sales representative or local distributor. You may find contact information for Biomet or your local distributor by visiting the "Contact Us" tab at www.biomet.com/traumatransition">www.biomet.com/traumatransition.
If at any time you require additional information, Biomet Customer Service will be prepared to help direct you to the correct Distributor contact for help in providing service as needed. Biomet Customer Service can be reached at 800-348-9500.

Questions and answers for DePuy Trauma customers transitioning to Biomet Trauma

6. How will I find out if I have a new representative?

7. Will I receive the same level of service that I have received from DePuy?

Biomet is committed to provide the same high level of service to which you have become accustomed. We have diligently and cooperatively worked with DePuy to transition not only the products to maintain continued availability, but also DePuy's product knowledge, customer service, and training programs.
During the transition, Biomet implemented a comprehensive sales force training program. Your Biomet sales representative has been fully trained in the same facility, using the same trainers and training program, as DePuy has used over the years.
Additionally, Biomet has kept most of the internal team intact. Many of the same people that have supported you and your sales representatives are still in place.
Biomet intends to make significant investments to build upon the success that DePuy has established, and to ensure ongoing responsiveness to you and your patients.

8. Where should I report product complaints?

Product complaints should be reported within two business days to the Biomet Complaints Department. Product complaints may be submitted via two methods:

An e-mail may be submitted with the complaint details to product.complaints@biomet.com; or
Call with complaint details to 800-348-9500 and ask for the Complaint Department.

9. How can I learn about the new products and product training opportunities?

You may contact your sales representative or local distributor. You may find contact information for Biomet or your local distributor by visiting the "Contact Us" tab at www.biomet.com/traumatransition.
If at any time you require additional information, Biomet Customer Service will be prepared to help direct you to the correct Distributor contact for help in providing service as needed. Biomet Customer Service can be reached at 800-348-9500.

General questions and answers for all surgeons

10. Why did Biomet purchase DePuy Trauma?

We believe this transaction is a great fit for patients, our customers, and for Biomet.
Biomet has developed a unique product organization, Sports, Extremities, and Trauma, designed to meet the needs of surgeons addressing extremity injuries and disorders, from fractures and tears to joint replacement. The addition of the DePuy trauma line is a natural fit, greatly expanding our product offering, and will provide you and your patients with the broadest line of technologies designed to treat upper and lower extremity injuries and disorders.
We have kept much of the internal team intact. We have great respect for the business DePuy has built, and the opportunity to welcome their team to the Biomet family is part of what made this acquisition so attractive.
From a business perspective, this acquisition provides Biomet with a greatly expanded global presence in the rapidly-growing trauma market, elevating the company to a much stronger position among the leading manufacturers of trauma products.

11. Why did DePuy sell the trauma business?

DePuy has faced anti-trust issues in the EC and the U.S. related to its purchase of Synthes, a leading trauma company and this divestment is a condition to securing anti-trust approval of the Synthes acquisition in the EC and U.S.

12. What exactly does Biomet acquire as part of the transaction?

Biomet has acquired all of DePuy's internal and external fixation products.
The acquisition includes DePuy Trauma's main manufacturing facility in Le Locle, Switzerland as well as its facility in Miami, Florida which houses product development, marketing, customer service, and training/education.
We also gained the opportunity to hire their team, including some members of their sales force.

We welcome our new Biomet team members and look forward to working alongside them to fulfill our commitment to providing customers with outstanding products and service, as well as continued innovation.

13. Does Biomet intend to increase pricing now that it has acquired the DePuy trauma business?

Biomet will honor the terms and conditions of all pricing agreements that are in effect as of the date of acquisition.

14. Will Biomet continue to invest in new product development?

Biomet has a proud heritage of bringing innovative solutions to market, and we intend to continue focusing on the development of new innovative technologies that address unmet clinical needs.
Additionally, the trauma business is a key component of our unique Sports, Extremities, and Trauma business, Biomet's fastest-growing business. The opportunities for integrating innovations across these product segments are very exciting and an important part of our strategy.

Questions and answers for hospital customers transitioning from DePuy to Biomet in the United States

When does the transition occur?

Will I receive the same level of service that I have received from DePuy?

What assurances are there that the quality and continuity of supply will not be compromised by the change of ownership?

Who is my local Biomet Distributor and how should I contact them?

Where should I direct questions I may have regarding Order Management?

Where should I direct questions I may have about pricing and contracts?

Where should I direct questions I may have about Credit/Collections?

What is my new customer number?

Where should I send product returns?

Do I have new payment terms?

To whom and how should I submit payment for products or services rendered?

How will open orders with DePuy be handled after Biomet assumes ownership?

How should I go about receiving a full product listing of product numbers that are moving from DePuy to Biomet to load in my Hospital system?

Where should I report product complaints?

Does Biomet intend to increase pricing now that it has acquired the DePuy trauma business?

Questions and answers for current Biomet Trauma hospital customers in the United States

Our hospital currently uses Biomet trauma products. Will these products still be available?

Will I continue to work with my same sales representative?

How will I find out if I have a new representative? How do I contact my representative?

Will this acquisition affect my purchasing contract with Biomet?

General questions

Why did Biomet purchase DePuy Trauma?

Why did DePuy sell the trauma business?

What exactly does Biomet acquire as part of the transaction?

Will Biomet continue to invest in new product development?

Questions for customers transitioning from DePuy to Biomet in the United States

1. When does the transition occur?

On June 16, at 12 am Eastern time, Biomet will assume responsibility for servicing your account. Until that time, DePuy will continue to service your account.

2. Will I receive the same level of service that I have received from DePuy?

Biomet is committed to provide the same high level of service to which you have become accustomed. We have diligently and cooperatively worked with DePuy to transition not only the products to maintain continued availability, but also DePuy's product knowledge, customer service, and training programs.
During the transition, Biomet implemented a comprehensive sales force training program. Your Biomet sales representative has been fully trained in the same facility, using the same trainers and training program, as DePuy has used over the years.
Additionally, Biomet has kept most of the internal team intact. Many of the same people that have supported you and your sales representatives are still in place.
Biomet intends to make significant investments to build upon the success that DePuy has established, and to ensure ongoing responsiveness to you and your patients.

3. What assurances are there that the quality and continuity of supply will not be compromised by the change of ownership?

You will receive the same products, held to the highest standards of quality to which both DePuy and Biomet have adhered over the years.
Biomet has worked diligently with DePuy to ensure that product supply will not be disrupted as a result of the transition.
We are making this acquisition because DePuy Trauma has established a heritage of excellent quality and customer service. We are committed to building upon that heritage and investing significantly to ensure that your patients receive the best quality products available.
Biomet also has a heritage of excellent quality and responsiveness, and a commitment to clinical excellence, which is a key reason we believe this acquisition is a good fit.

4. Who is my local Biomet Distributor and how should I contact them?

You will be contacted by either your new Biomet Sales Representative or other authorized Distributor representative to discuss transition activities and provide contact information.
If at any time you require additional information, Biomet Customer Service will be prepared to help direct you to the correct Distributor contact for help in providing service as needed. Biomet Customer Service can be reached at 800-348-9500. You may also contact Biomet or your local distributor by visiting the "Contact Us" tab at www.biomet.com/traumatransition.

5. Where should I direct questions I may have regarding Order Management?

Your assigned Biomet Distributor or Biomet Sales Representative will handle all questions regarding order management. In the event you have questions regarding inventory/services purchased directly from Biomet, you may call Biomet Customer Service at 800-348-9500. You may also contact Biomet or your local distributor by visiting the "Contact Us" tab at www.biomet.com/traumatransition.

6. Where should I direct questions I may have about pricing and contracts?

Questions from customers related to pricing and/or contracts may be directed to Melodie Thompson. She can be reached by email at melodie.thompson@biomet.com or by phone at (574) 372-1607.

7. Where should I direct questions I may have about Credit/Collections?

Questions from customers related to Biomet invoices can be directed to the Biomet Shared Service Credit and Collections team. They can be reached at 866-865-2259. When prompted, press option 1 and you will be directed to the Accounts Receivable department.

8. What is my new customer number?

If you have not previously ordered Trauma product from Biomet, your new Biomet customer number will be provided to you by your new Biomet Distributor. In the event you need your customer number before being contacted by your Biomet Distributor, you may call Biomet Customer Service at 800-348-9500. You may also contact Biomet or your local distributor by visiting the "Contact Us" tab at www.biomet.com/traumatransition.

9. Where should I send product returns?

In the event customers purchased product directly from Biomet, returns should be sent to:
Biomet
ATTN: Returns
56 E. Bell Drive Bldg B
Warsaw, IN 46581

If you did not purchase products/services directly from Biomet, please coordinate returns through your assigned Distributor. You may call Biomet Customer Service at 800-348-9500. You may also contact Biomet or your local distributor by visiting the "Contact Us" tab at www.biomet.com/traumatransition.

10. Do I have new payment terms?

Biomet's intention is to honor your current DePuy Trauma payment terms.

11. To whom and how should I submit payment for products or services rendered?

Check payments of Biomet issued invoices should be remitted to Biomet at:
75 Remittance Drive, Suite 3283
Chicago IL 60675-3283

If you would like to make payment via ACH please contact the Biomet Shared Service Credit & Collections team at 866-865-2259, Option 1. Biomet is not accepting new credit card payers at this time. If you have historically paid via credit card, please contact the Biomet Shared Service Credit & Collections team to discuss payment options.

Payment of outstanding DePuy invoices should continue to be remitted in accordance with the DePuy instructions for payment.

12. How will open orders with DePuy be handled after Biomet assumes ownership?

All open orders in place with DePuy prior to the date of close will be closed immediately upon transfer of business by DePuy and reentered by Biomet. On the date of the transfer, Biomet Customer Service Representatives will begin working with your Biomet Sales Representative to place new orders and obtain new purchase orders for customers who had previously issued one to DePuy.

13. How should I go about receiving a full product listing of product numbers that are moving from DePuy to Biomet to load in my Hospital system?

A full electronic listing of Biomet Trauma products (inclusive of DePuy Trauma products and Biomet Trauma product provided prior to the acquisition of the DePuy Trauma product portfolio), will be made available to your Biomet Distributor on or shortly after the day of business transfer. If you order product directly from Biomet, you may contact Biomet Customer Service at 800-348-9500 to obtain the product listing file.

14. Where should I report product complaints?

Product complaints should be reported within two business days to the Biomet Complaints Department. Product complaints may be submitted via two methods:

An e-mail may be submitted with the complaint details to product.complaints@biomet.com; or
Call with complaint details to 800-348-9500 and ask for the Complaint Department.

15. Does Biomet intend to increase pricing now that it has acquired the DePuy trauma business?

Biomet will honor the pricing agreements that are in effect as of the date of acquisition.

Questions and Answers for current Biomet Trauma hospital customers in the United States

16. Our hospital currently uses Biomet trauma products. Will these products still be available?

Biomet currently intends to continue offering the trauma products that were available prior to the acquisition. As with all products we offer, ongoing surgeon and hospital acceptance will determine whether it makes sense to continue offering these products over the longer term.

17. Will I continue to work with my same sales representative?

In many cases, surgeons and hospitals will not see a change in representation. As part of the transaction agreement, DePuy offered Biomet the opportunity to recruit experienced sales representatives who specialized in trauma products. Biomet diligently attempted to keep as many of those representatives as possible. In all cases, Biomet distributors attempted to place the best-qualified trauma sales representative in each geography.
If you are to receive service from a new representative, rest assured that Biomet is committed to providing the same high level of service to which you have become accustomed. Our commitment to you is no disruption in your service, supply, or quality.
Additionally, Biomet's internal team will continue to support you and your sales representatives.
Biomet intends to make significant investments to build our trauma business, and to ensure ongoing responsiveness to you and your patients.

18. How will I find out if I have a new representative? How do I contact my representative?

You will be contacted by your local Biomet representative or other authorized Distributor representative. If at any time you have any questions or require additional information, Biomet Customer Service will be prepared to help direct you to your Distributor contact for help in providing service as needed. Biomet Customer Service can be reached at 800-348-9500. You may also contact Biomet or your local distributor by visiting the "Contact Us" tab at www.biomet.com/traumatransition.

19. Will this acquisition affect my purchasing contract with Biomet?

No. The contract that you currently have with Biomet will remain in effect for the duration of its term.

General questions

20. Why did Biomet purchase DePuy Trauma?

We believe this transaction is a great fit for patients, our customers, and for Biomet.
Biomet has developed a unique product organization, Sports, Extremities, and Trauma, designed to meet the needs of surgeons addressing extremity injuries and disorders, from fractures and tears to joint replacement. The addition of the DePuy trauma line is a natural fit, greatly expanding our product offering, and will provide you and your patients with the broadest line of technologies designed to treat upper and lower extremity injuries and disorders.
We have kept much of the internal team intact. We have great respect for the business DePuy has built, and the opportunity to welcome their team to the Biomet family is part of what made this acquisition so attractive.
From a business perspective, this acquisition provides Biomet with a greatly expanded global presence in the rapidly-growing trauma market, elevating the company to a much stronger position among the leading manufacturers of trauma products.

21. Why did DePuy sell the trauma business?

22. What exactly does Biomet acquire as part of the transaction?

The acquisition includes DePuy Trauma's main manufacturing facility in Le Locle, Switzerland as well as its facility in Miami, Florida which houses product development, marketing, customer service, and training/education.
We also gained the opportunity to hire their team, including some members of their sales force.

23. Will Biomet continue to invest in new product development?

Biomet has a proud heritage of bringing innovative solutions to market, and we intend to continue focusing on the development of new innovative technologies that address unmet clinical needs.
Additionally, the trauma business is a key component of our unique Sports, Extremities, and Trauma business, Biomet's fastest-growing business. The opportunities for integrating innovations across these product segments are very exciting and an important part of our strategy.

The information contained in this site is intended for medical professionals within the United States.

The products shown on this site are for distribution in the United States only.
For international product registration availability, please contact your country-authorized distributor.

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